Our voice-over-internet protocol services take care of everything. This means you’ll need less on-site hardware and have many more calling capabilities with zero maintenance.
Set up a recording for the auto attendant that provides an announcement to callers. (See IVR Menus )
- Call Barge / Eavesdrop / Intercept
Listen in to an active call from another extension.
- Call Block
Block inbound calls by the caller id.
- Call Broadcast
Create a recording and select one or more groups to have the system call and play the recording.
- Call Center
Creates a robust call center environment with agent tiers.
- Call Detail Records
Various reporting capabilities to see who called, when, call length, export to a CSV file, and call detail statistics.
- Call Flows (Day Night Mode)
Typically used with day-night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction the call will be directed to.
- Call Forward
Forward to another extension or to any phone number.
View which extensions are currently in a call. (see Active Extensions)
- Call Pickup
For a particular extension or any extension that is currently ringing.
Load calls into queues so they can be answered in the order they came into the queue.
- Call Recordings
Record all or some calls or parts of the call.
- Call Routing
Send the call in different directions or perform actions based on reading the caller id info or other call information
Call Announced Transfer
Transfer the active call to another internal or external call. Also known as a warm transfer.
- Call Blind Transfer
Transfer a call like the call was going into a call queue or from an IVR.
- Call Transfer
Transfer a call.
- Call Waiting
A beep while on a call and to toggle between two different calls.
Support for customization and supporting providers.
Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls. (See Conference)
- Conference Center
Unlimited conference rooms with moderator and participants, pin numbers, call recording, mute all, caller announce and more…
Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.
- Dialplan Manager
The dialplan is used to set up call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
- Dial by Name (*411)
Search by first name or last name to find extension numbers on the system.
- Direct Inward System Access (DISA)
Gives the ability to call into the system, put in a pin code, and then call back outbound.
- Do Not Disturb (DND)
Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
Create extensions for phones to register to and an option to receive emails on missed calls.
- Extension Summary
Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls, and Average Length of Conversation (ALOC). The summarized information can be downloaded as a CSV file.
- Fax Server
A virtual fax machine that can send and receive faxes with advanced features.
- Follow Me
Allows calling multiple extensions or external numbers.