VOIP

Our voice over internet protocol services take care of everything. This means you’ll need less on-site hardware and have many more calling capabilities with zero maintenance.

Announcements

Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus )
  • Call Barge / Eavesdrop / Intercept
    Listen into an active call from another extension.
  • Call Block
    Block inbound calls by the caller id.
  • Call Broadcast
    Create a recording and select one or more groups to have the system call and play the recording.
  • Call Center
    Creates a robust call center environment with agent tiers.
  • Call Detail Records
    Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.
  • Call Flows (Day Night Mode)
    Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.
  • Call Forward
    Forward to another extension or to any phone number.

Call Monitoring

View which extensions are currently in a call. (see Active Extensions)

  • Call Pickup
    For a particular extension or any extension that is currently ringing.
  • Queues
    Load calls into queues so they can be answered in the order they came into the queue.
  • Call Recordings
    Record all or some calls or parts of the call.
  • Call Routing
    Send the call different directions or perform actions based on reading the caller id info or other call information

Call Announced Transfer

Transfer the active call to another internal or external call. Also known as a warm transfer.

Caller ID

Support for customization and supporting providers.

  • Conference
    Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls. (See Conference)
  • Conference Center
    Unlimited conference rooms with moderator and participants, pin numbers, call recording, mute all, caller announce and more…
  • Contacts
    Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes. It is also possible to add additional features like time cards and invoices that can be related to the contacts.

 

  • Dialplan Manager
    The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.
  • Dial by Name (*411)
    Search by first name or last name to find extension numbers on the system.
  • Direct Inward System Access (DISA)
    Gives ability to call into the system, put in a pin code, and then call back outbound.
  • Do Not Disturb (DND)
    Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
  • Extensions
    Create extensions for phones to register to and an option to receive emails on missed calls.
  • Extension Summary
    Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls and Average length of Conversation (ALOC). The summarized information can be downloaded as a CSV file.
  • Fax Server
    A virtual fax machine that can send and receive faxes with advanced features.
  • Follow Me
    Allows calling multiple extensions or external numbers.
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