Privacy Policy
Ingolo, Inc DBA Ingolo Technologies respects your privacy and is committed to protecting personal information that we collect in connection with our website, managed IT services, support communications, and related business operations.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have. By using our website or engaging our services, you agree to this Privacy Policy.
1 Information we collect
We may collect the following categories of information depending on how you interact with us:
- Business and contact information such as name, business name, job title, email address, phone number, mailing address, and department or location details
- Client account and service information such as service plan details, authorized user lists, support requests, ticket history, device and asset information, and configuration notes necessary to provide services
- Identity verification information such as one time verification codes, verification confirmations, and support related validation responses used to confirm identity for secure support actions
- Technical and usage information such as IP address, browser type, device identifiers, operating system, approximate location derived from IP, pages viewed, timestamps, and referring pages, primarily for security, analytics, and performance monitoring
- Communications such as emails, support chats, phone call notes, and text message records related to support, scheduling, and service delivery
- Billing and payment information such as invoices, payment status, and transaction references processed through third party payment processors, we do not store full payment card numbers on our systems unless explicitly required for a specific approved workflow
2 How we use information
We may use information to:
- Provide and manage managed IT services, monitoring, maintenance, cybersecurity, and support
- Open, route, and resolve support tickets and service requests
- Confirm identity for secure support actions such as password resets, account access changes, or sensitive administrative requests
- Send service notices such as maintenance windows, outage notifications, appointment confirmations, and technician arrival updates
- Manage client relationships, onboarding, offboarding, and authorized user administration
- Improve our services, documentation, and internal processes
- Detect, prevent, and respond to security incidents, fraud, misuse, or unauthorized access attempts
- Comply with legal obligations and enforce agreements
3 Text messaging and A2P messaging policy
If you receive SMS text messages from Ingolo Technologies, those messages are sent only for operational support purposes and identity verification for clients under an active agreement that authorizes texting for support communications.
- No marketing We do not use our support texting numbers to send marketing, advertising, or promotional messages
- Opt out You can opt out at any time by replying STOP
- Help You can request help by replying HELP or by contacting our support team
- Message frequency Message frequency varies based on support activity
- Carrier fees Message and data rates may apply
- Do not share codes If we send a verification code, do not share it with anyone
Important We do not request passwords by text message. If someone texts asking for your password, treat it as suspicious and contact us.
4 How we share information
We may share information only as reasonably necessary to operate and provide services, such as:
- Service providers and subcontractors such as hosting, monitoring, ticketing, email delivery, communications carriers, and security vendors, under confidentiality obligations where appropriate
- Payment processors to process transactions and manage billing where applicable
- Legal and compliance needs when required by law, regulation, subpoena, court order, or to protect rights, safety, and property
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections
We do not sell personal information. We do not share mobile subscriber information or texting consent data with third parties for marketing or promotional purposes.
5 Data security
We use reasonable technical and organizational safeguards designed to protect information. Safeguards may include access controls, encryption where appropriate, logging, monitoring, and least privilege access practices. No system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
6 Data retention
We retain information only as long as reasonably necessary to provide services, meet legal and contractual requirements, resolve disputes, and maintain records for legitimate business purposes. When information is no longer needed, we may delete it, anonymize it, or archive it in accordance with our retention practices.
7 Cookies and analytics
Our website may use cookies or similar technologies to support site functionality, help prevent abuse, and understand site usage trends. You can adjust cookie settings through your browser. Some site features may not function properly if cookies are disabled.
8 Third party links and tools
Our website or communications may include links to third party websites or tools. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.
9 Your choices and access
Depending on your relationship with us and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may also request limitations on certain uses. We will verify requests before acting on them.
10 Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated Last updated date. Continued use of our website or services after changes are posted signifies acceptance of the revised policy.
11 Contact information
If you have questions about this Privacy Policy or data handling, contact us:
Ingolo Technologies Privacy
Email: support@ingolo.com
Email: scott@ingolo.com
Last updated: December 11, 2025