The whole rate card, published

The floor of every managed agreement: antivirus, monitoring, documentation, Windows patch management, discounted labor hours and web hosting - one price per user.

• ESET Antivirus plus Malwarebytes Pro on every covered machine
• 24/7 monitoring of hardware, services and disk health with alerting
• Live documentation: network map, asset register, credentials vault and reporting
• Automatic Windows patch management for the OS and 190+ applications
• Discounted labor hours on anything outside the agreement
• Web and basic email hosting on our monitored infrastructure
• Everything above is one line on your invoice, not six

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Round-the-clock phone and email support outside the standard 9-5 maintenance window.

• Phone, email and portal intake, answered by an engineer - not a queue robot
• Average pickup under five minutes, typical resolution under an hour
• Unlimited users may call - we bill per covered machine, not per caller
• Every ticket documented against the asset it touched
• After-hours, weekend and holiday coverage included

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A staffed operations centre watching your circuits, gateways and services around the clock, escalating before you notice.

• 24/7 network operations centre watching links, gateways and services
• Escalation runbooks per client - the night shift knows your environment
• Carrier and ISP outage handling, including the calls to them
• Monthly availability report per circuit and per site

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Full system documentation, network map, scheduled performance and executive reports, asset tracking.

• Every asset, warranty date and license tracked in one live system
• Network diagrams kept current as the network changes, not once at signup
• Scheduled performance and executive reports you can hand to a board
• Runbooks so any engineer on our team can work your environment
• Documentation is yours - export it any time, including on the way out

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OS plus 190+ applications patched automatically between 10 PM and 6 AM.

• Operating system plus 190+ third-party applications
• Deployed between 10 PM and 6 AM so nobody loses a work hour
• Staged rings: pilot machines first, fleet after they clear
• Failed-patch reporting with manual follow-up, not a silent retry loop

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Sensor-level monitoring catches failing fans, drives and power supplies before they take you down.

• Sensor-level watch on fans, drive SMART data, temperature and power
• Alerts open a ticket automatically, before the user notices
• Failure prediction feeds the replacement budget you approve in advance

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A dedicated technician onsite at fixed intervals to investigate and optimize.

• A named technician onsite at fixed intervals you pick
• Proactive work: cable cleanup, firmware, capacity checks, user coaching
• Written summary of what was touched and what needs a decision

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Sunday-night drive optimization, temp file cleanup and cache flushing on every workstation.

• Sunday-night drive optimization on every workstation
• Temp file, cache and profile cleanup before Monday morning
• Startup item review so machines stay as fast as the day we imaged them

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Reach business computers from anywhere with bank-grade encryption and multi-layer authentication.

• Reach any covered machine from anywhere, with bank-grade encryption
• Multi-layer authentication and per-user access rules
• Session logging so you can prove who connected to what
• Costs us nothing to provide - it is one of the levers we use to bring your total down

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A full-time technician stationed at your location, hired, managed and backed up by us. Worth doing once a site passes roughly 40 to 50 users - the rate moves with the skill and experience level the role needs.

• Recommended once a site is over roughly 40-50 users
• We recruit, vet, employ and manage the technician - they are our staff, at your desk
• Backed by the whole remote team, so vacation and sick days are covered
• Rate scales with the skill level you need: general support, systems, network or security
• Priced per site, per month, and quoted before anyone is hired

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Included with every agreement - reduced onsite, remote, shop and emergency rates.

• Reduced onsite, remote, shop and emergency rates, in writing
• Included with every agreement at no monthly charge
• The full rate card is published - see the labor table

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ESET Antivirus plus Malwarebytes Pro on every PC - two layers, two threat categories.

• ESET Antivirus as the primary engine on every PC
• Malwarebytes Pro alongside it for adware and PUP categories ESET leaves alone
• Central console, enforced policy, no user opt-out
• Detections open a ticket and get investigated by a person

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93% of breaches trace back to outdated software - this keeps every endpoint current and defended.

• Application allow-listing and device control on covered machines
• Disk encryption verification and reporting
• Third-party vulnerability scanning tied back to patch management

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IT security risk assessments, continuous security monitoring and penetration testing.

• Recurring IT security risk assessment with a scored report
• Continuous security monitoring of edge and internal traffic
• Penetration testing on an agreed schedule, findings tracked to closure

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We own the rule set, the firmware and the threat signatures at every location - reviewed quarterly, backed up off-box.

• Rule-set ownership: changes reviewed, documented and reversible
• Firmware and threat-signature updates on a maintained schedule
• Geo and category blocking, IPS tuning, VPN and site-to-site tunnels
• Configuration backed up off-box so a dead firewall is a swap, not a rebuild
• Quarterly rule review - stale allow rules are where breaches live

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Cloud directory, SSO and certificate-based authentication across Windows, Mac and Linux.

• Cloud directory across Windows, macOS and Linux
• Single sign-on to the applications your team actually uses
• Certificate-based Wi-Fi and VPN authentication (SecureW2)
• Same-day offboarding: one action removes every access path

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Zero-touch deployment, endpoint enforcement and compliance for macOS, iOS, iPadOS and tvOS.

• Zero-touch enrolment straight out of the Apple box
• Policy enforcement for macOS, iOS, iPadOS and tvOS
• Remote wipe and lock for lost or departed devices

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Nightly file-level restore point for every workstation.

• Nightly file-level restore point for every workstation
• Restores tested - we prove the backup, we do not assume it
• Encrypted at source, in transit and at rest

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Nightly file restoration backup for servers with rapid recovery.

• Nightly server file backup with rapid recovery
• Retention set to your compliance framework, not to a vendor default
• Restore drills documented so an auditor can see them

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Independent backup of your tenant - mail, drive, calendar, contacts and chat. Microsoft and Google do not do this for you.

• Covers Microsoft 365 or Google Workspace - mail, drive, contacts, calendar, Teams/Chat
• Microsoft and Google do not back your tenant up for you - this is the gap
• Point-in-time restore of a single mailbox, folder or file
• Survives a deleted account, a ransomware sync and a departed employee's cleanup
• Retained independently of the tenant, so a tenant compromise cannot reach it

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Full DR plan with annual testing. Encrypted at source, in transit and at rest, stored in four locations. Exceeds PCI, HIPAA and CJIS.

• Full written disaster recovery plan with annual live testing
• Encrypted at source, in transit and at rest, stored in four locations
• Exceeds PCI, HIPAA and CJIS retention and handling requirements
• Bare-metal and virtual recovery targets, both rehearsed

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Adds redundancy layers to the failure points that cause the most downtime.

• Redundancy added at the failure points that actually cause downtime
• Spare configured and ready, not ordered after the outage
• Failover tested on a schedule you can see

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We supply, monitor and maintain the routers, switches and access points. VLANs, guest segmentation, firmware, backups.

• We supply, monitor and maintain routers, switches and access points
• VLAN design, guest segmentation and firmware lifecycle
• Configuration backups so hardware replacement is a swap

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You own the hardware, we configure, monitor and maintain it end to end.

• You own the hardware; we configure, monitor and maintain it
• Works with what you already bought - no forced rip-and-replace
• Same monitoring and documentation as our own kit

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Networking equipment provided and tuned for maximum throughput per user.

• Throughput tuned per user rather than per advertised port speed
• QoS for voice and video so calls survive a big file transfer
• Wireless survey and channel planning, redone as the space changes

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Design, deployment and lifecycle management of UniFi gateways, switches and access points.

• Design, deployment and lifecycle of UniFi gateways, switches and APs
• Single console per site with alerting into our ticket system
• Firmware held one release behind bleeding edge, on purpose

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Camera monitoring, retention management, firmware and remote viewing support.

• Camera health, retention and firmware managed for you
• Retention windows set to your policy or your insurer's requirement
• Remote viewing set up per person, with access revoked on offboarding
• Change the camera count right here - pricing follows the count

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Billed through our Microsoft CSP partnership - pick a plan below.

• Billed through our Microsoft CSP partnership at CSP pricing
• Mix tiers freely across the team - no all-or-nothing licensing
• Licenses are yours; they move with you if you ever leave

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Fast, monitored website and email hosting on our infrastructure.

• Monitored website and basic email hosting on our infrastructure
• Nightly hosting backups and TLS certificates handled
• Costs us nothing incremental - another lever we use to lower your total

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Design updates, CMS and plugin patching, uptime monitoring and backups for a custom-built site.

• Design and content updates within the monthly allotment
• CMS, theme and plugin patching on a schedule
• Uptime monitoring, backups and a staging copy to test on

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Your hardware in a secured, power-redundant San Diego facility with remote hands.

• Your hardware in a secured, power-redundant San Diego facility
• Remote hands included for reboots, media swaps and cabling
• Bandwidth and cross-connects quoted per engagement

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All-in-one business phone system with auto attendant, hunt groups, voicemail-to-email and mobile apps. Handsets included free on plans carrying 80%+ of the options.

• Auto attendant, hunt groups, voicemail-to-email, mobile and desktop apps
• Number porting handled by us, scheduled outside business hours
• E911 registration per location kept current
• Handsets included free on plans carrying 80%+ of the options
• Cheap for us to run, which is why it is one of the first things we include

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A private AI assistant running on hardware in your office. Prompts, files and answers never leave the building.

• Runs on hardware in your office - prompts and documents never leave the building
• No third-party model provider, so there is no vendor to trust with your data
• Trained against your own documentation, contracts and knowledge base
• Works when the internet does not
• The defensible answer when an auditor asks where the data went

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A hosted custom assistant under a written zero-data-retention agreement - nothing you send is stored or used for training.

• Hosted custom AI under a zero-data-retention agreement
• Nothing you send is retained or used for model training
• Scoped to your data with per-role access and full prompt logging
• Written ZDR terms you can put in front of a compliance officer

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Lease the workstation instead of buying it: business-class hardware, imaged, warrantied and refreshed on cycle.

• Business-class desktop or laptop, imaged, deployed and warrantied
• Replaced on a refresh cycle instead of a capital request
• Dead machine swapped from stock - no procurement wait
• Or buy your own outright and we will stage and support it

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Server hardware, hypervisor, licensing and warranty as one monthly figure instead of a capital purchase.

• Server hardware, hypervisor, licensing and warranty in one monthly figure
• Sized to the workload, with headroom, and replaced before end of life
• Or buy the server yourself and keep it on your books

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Gateway, switching and wireless for one location, leased - refresh and RMA handling included.

• Gateway, switching and access points for one location
• Hardware refresh and RMA handling included
• Or purchase the same kit at our cost plus stated markup and own it

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HIPAA, PCI DSS, FINRA, 17 CFR, SOX, IRS Red Flags, FDA 21 CFR Part 11 and GSA/FAR work, plus audit support - a technician answers the IT questions during an audit.

• HIPAA, PCI DSS, FINRA, 17 CFR, SOX, IRS Red Flags, FDA Part 11 and GSA/FAR
• Automated control checks weekly, manual review every 90 days
• Audit support: a technician answers the IT questions, in the room
• Evidence collected continuously so audit week is not a fire drill

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A named specialist for your framework: automated control checks every week, a manual review every 90 days, and a signed report each cycle.

• A named specialist who owns your framework
• Automated control checks every week
• Manual review every 90 days with a signed report
• Remediation tickets tracked to closure, not just listed

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AI use policy, tool inventory, data-leakage controls and audit logging for the AI your staff already use.

• Written AI use policy your staff can actually follow
• Inventory of the AI tools already in your environment (there are more than you think)
• Data-leakage controls at the endpoint and the network edge
• Audit logging mapped to NIST AI RMF, ISO/IEC 42001 and the EU AI Act

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Automated documentation and continuous compliance monitoring of configuration and security drift.

• Automated documentation refreshed from the live environment
• Continuous configuration and security drift monitoring
• Drift raises a ticket the same day, not at the next review

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Security assessments, audits and policy enforcement with automated reporting for PCI, HIPAA and FINRA.

• Security assessments and audits with automated reporting
• Policy enforcement mapped to PCI, HIPAA and FINRA controls
• Board-ready risk register you can actually read

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