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Talk to an engineer, not a sales script

Tell us what's breaking, what's slow, or what an auditor just asked you for. We'll tell you honestly whether we're the right fit - and what it would cost.

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We reply within one business day, usually much sooner.

How many people use a computer or a phone.

Tell us what you run today and what is going wrong.

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Call the helpdesk +1 (619) 600-0077 Fastest route to a real engineer. Average pickup under five minutes. Email support support@ingolo.com Opens a ticket automatically, with the priority levels published on our SLA page. Book a consultation Free, onsite, no pitch Pick a slot that suits you and we'll come to your office.

Where we are

  • 591 Telegraph Canyon Road #545, Chula Vista, CA 91910 USA
  • Mon-Fri, 9:00 AM - 5:00 PM PST
  • Nationwide, delivered remotely - headquartered in San Diego County, Southern California
  • We work in English and Spanish, on every channel.
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Existing client with an outage?

Call the helpdesk directly and say it's critical - P1 incidents carry a one-hour response target with updates every four hours until resolved.

See the SLA

Where we work

We serve the whole country remotely, and we can be standing in your server room tomorrow

Roughly 98% of what we do does not require anyone in the building. Out-of-band tools (IP KVMs, remote power, and out-of-band management on the servers and switches) let us work a machine that will not boot from a desk in Chula Vista as if we were in front of it. That is why we take clients nationally.

  • National service, delivered remotely

    Helpdesk, monitoring, patching, backup, security, cloud and phone work all happen remotely, on the same schedule and the same SLA no matter which state you are in.

  • 98% of it needs no hands on site

    IP KVMs and out-of-band management give us keyboard, screen and power on hardware that is down, off or stuck in BIOS. The 2% left is cabling, hardware swaps and things that have to be physically carried.

  • A Southern California presence helps

    We recommend clients keep a corporate or headquarters footprint in Southern California. It is where we are, where our bench stock is, and where we can be onsite the same day without an airport involved.

  • Two of our techs are pilots

    They hold a share in an aircraft, so when something genuinely needs a person and needs one now, we can put a technician in the air on short notice instead of waiting on a commercial seat.

  • Remote hands where flying makes no sense

    For a cable reseat or a drive swap two time zones away, we dispatch vetted remote hands and run the work over their shoulder. You are not paying for a plane ticket to plug in a cable.

  • A dedicated onsite tech, if you are big enough

    Over roughly 40 to 50 users at a site, a full-time onsite technician starts to make sense. We hire, manage and back them up, and the rate moves with the skill and experience level the role needs.