Client portal
Your tickets, documentation and passwords — always open to you
Radical transparency isn't a slogan here. Everything we know about your environment is readable by you at any hour, and it leaves with you if you ever go.
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Helpdesk & tickets
Open a ticket, watch its priority and status, read the technician's notes and reply in thread.
Open helpdesk (opens in a new tab) -
Documentation & passwords
Your network map, asset register, runbooks and shared credential vault — readable by you, 24/7.
Open documentation (opens in a new tab) -
Invoices & billing
Current invoice, payment history and the itemized breakdown of what you're being billed for.
Request billing access
What you can see
No gatekeeping, no hostage data
Most providers keep documentation and credentials to themselves — it makes leaving expensive. We do the opposite, deliberately.
- Every open, in-progress and closed ticket, with technician notes
- The shared password vault, with role-based access and audit logging
- Your live network map and full system documentation
- Asset register: serials, warranties, age and replacement dates
- Scheduled performance and executive reports
- Backup status and the results of the last recovery test
Request portal access
Existing client and need a login for a new staff member, or lost yours? Send this and we'll set it up.