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Case Studies

What we actually built, for whom, at what price

Scope, rate card and terms from real engagements — written the same way we write proposals. No stock photos of people shaking hands.

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Manufacturing & distribution Draft

A Gold rollout that replaced four separate vendors with one per-user number

Helpdesk, phones, network and backup were four contracts and four invoices. We priced the whole stack at one discounted per-user rate and waived onboarding on a three-year term.

5 min read Multi-site manufacturing and distribution firm (name withheld)

$220 → $195
Per user, per month
$1,000 → $0
Onboarding per user
15%
Extra savings on a 3-year term

Hospitality supply Draft

Leased hardware instead of a capital purchase, on a Gold agreement

Aging desktops were the real problem, not the support contract. We put dual-monitor workstations on a per-user lease so the refresh became an operating expense.

4 min read Hospitality amenities supplier (name withheld)

$45
Per user, per month, leased desktop
$0
Capital outlay for the refresh
$500
Onboarding per user, reduced from $1,000

Professional services Draft

Moving to Platinum so labor stops being a variable

The complaint was never the monthly rate — it was the hours. On Platinum, remote, shop, onsite and rush-onsite labor all bill at $0, and even emergency after-hours work drops to $125.

4 min read Professional services firm, single office (name withheld)

$240 → $195
Per user, per month
$0
Remote, shop, onsite and rush labor
$260 → $125
Emergency hourly rate

No hostages

Your documentation is yours, 24/7, whether you stay or not

Some providers keep your passwords, network diagrams and asset records in their own heads or their own tools, so leaving means starting over. We do the opposite. Everything we document about your environment lives in a secure portal you have your own credentials to, available to you at all times — and it is written into the agreement, not offered as a favor.

Client portal
  • 24/7 access to credentials, network diagrams, asset inventory and runbooks through our secure portal
  • If you ever decide to leave, you leave with the documentation — there is no exit fee for your own information
  • Portal access is a contractual obligation on us, written into the master services agreement
  • Real-time ticket status and detailed invoicing, so you can always see what you are paying for

We think this is why people stay: in 20 years of business, we have lost exactly two clients.

Let's take IT off your plate.

A free onsite consultation: we assess your network and security, flag the risks we find, and show you exactly what it costs to fix them.

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