Managed IT
Your entire IT department, for less than one hire
Monitoring, patching, helpdesk, documentation and onsite work under one flat monthly agreement.
We take responsibility for every computer, server, phone and network device you run — watching them around the clock, patching them nightly, documenting them continuously and answering the phone when something still goes wrong. One predictable monthly cost, no surprise invoices, no waiting until Monday.
98% of our closed tickets come back with positive feedback, with an average response under five minutes.
What's included
- Remote monitoring of every covered endpoint and server
- Automatic patching of the OS plus 190+ applications
- Helpdesk by phone, email and portal with a 5-minute average pickup
- Hardware sensor monitoring that catches failures before outages
- Living documentation and a network map you can see any time
- Discounted labor rates on anything outside the agreement
What changes for your business
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Fewer things break
Patching, tune-ups and hardware sensors remove most of the causes of downtime before anybody files a ticket. Our clients' ticket volume typically drops within the first 90 days.
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One predictable number
You know your IT cost before the month starts. Average all-in cost across our client base is about $143 per user, per month — hardware, licensing, security and support included.
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Nothing held hostage
Passwords, documentation and ticket history live in a portal you can read 24/7. If you ever leave, you walk out with everything.
How we deliver it
What actually happens
No vague promises — these are the concrete pieces of work included in the engagement.
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Onboarding and discovery
We inventory every device, map the network, document credentials, install our agents and fix what we find broken during the first pass.
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Day-to-day operations
Monitoring, patching, backups, antivirus, user onboarding and offboarding, printer and email problems, vendor coordination.
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Reporting and strategy
Scheduled performance and executive reports, asset lifecycle tracking and a quarterly review of what to replace, retire or improve.
What it costs
The line items behind this service
Straight from the rate card we quote from. Add them to a full estimate in the calculator.
Build a full estimate| Service | List price |
|---|---|
| Documentation, Reporting & Asset Management In the base rate | $5/user /month |
| Automatic Patch Management In the base rate | $2.50/user /month |
| Hardware Monitoring In the base rate | $1.50/user /month |
| Weekly Performance Tune-Ups | $2.50/user /month |
| Remote Access | $5/user /month |
| 24/7 Helpdesk | $25/user /month |
| Guaranteed Scheduled Maintenance | $15/user /month |
| Discounted Labor Hours In the base rate | Included /month |
Informational use only — this is not a quote The numbers on this page are for informational use only and are not a factual quote. Pricing depends on what we find in your environment. For an actual quote, please contact us.
Frequently asked questions
Do you replace our internal IT person?
Either way works. Most of our clients have no internal IT and we become the whole department. Where there is an internal person, we take the monitoring, patching, after-hours load and escalation off their plate so they can focus on the business.
What is the standard maintenance window?
Monday to Friday, 9:00 AM to 5:00 PM Pacific for standard work. Patching runs automatically between 10 PM and 6 AM so nobody loses working time, and 24/7 coverage is available as an add-on.
Is there an onboarding fee?
Yes — a one-time onboarding charge per user, device and server covers discovery, documentation, agent deployment and remediation. It can be amortized across the term so your first month isn't a spike.
Managed IT Services
Related services
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24/7 Helpdesk
A real engineer, in under five minutes, at any hour
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Monitoring & Patch Management
We fix it on Sunday night so it doesn't break on Tuesday
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Documentation & Asset Management
Your IT, written down — and readable by you
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Guaranteed Scheduled Maintenance
A technician onsite on a schedule you can count on
Let's take IT off your plate.
A free onsite consultation: we assess your network and security, flag the risks we find, and show you exactly what it costs to fix them.