Managed IT Services · Support
A real engineer, in under five minutes, at any hour
24/7 Helpdesk
Your team calls, emails or opens a ticket in the portal and reaches somebody who already knows your environment — because we documented it. No phone tree, no offshore script reading, no re-explaining your setup every time.
What's included
- Phone, email and client-portal ticket intake
- Under 5 minute average response, under 1 hour typical resolution
- Priority-based SLA from P1 critical to P5 project
- Remote takeover with bank-grade encryption
- After-hours, weekend and holiday coverage
What changes for your business
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Downtime is measured in minutes
Most issues are solved in the first contact because we already have the documentation, credentials and remote access in place.
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Unlimited users can call
Support is priced per covered computer, not per call. Nobody on your team has to think twice about asking for help.
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Every ticket is visible to you
Open, in progress, closed, and who touched it — all in your portal, with update cadences defined by priority level.
How we deliver it
What actually happens
No vague promises — these are the concrete pieces of work included in the engagement.
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Named engineers
The same small team handles your account, so your environment is familiar rather than rediscovered on every call.
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Defined SLA
One hour on critical incidents with four-hourly updates; documented response and update targets for every other priority.
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Included block of hours
Every agreement includes a monthly block of support time; anything beyond it bills at your discounted contract rate.
What it costs
The line items behind this service
Straight from the rate card we quote from. Add them to a full estimate in the calculator.
Build a full estimate| Service | List price |
|---|---|
| 24/7 Helpdesk | $25/user /month |
| Remote Access | $5/user /month |
| Discounted Labor Hours In the base rate | Included /month |
Informational use only — this is not a quote The numbers on this page are for informational use only and are not a factual quote. Pricing depends on what we find in your environment. For an actual quote, please contact us.
Frequently asked questions
Who answers at 2 AM?
An on-call engineer with access to your documentation. Critical after-hours incidents get a one-hour response target; non-critical requests are queued for the next business morning.
Do you charge per ticket?
No. Support is included in your monthly agreement. Only project work, emergency after-hours labor and out-of-scope requests are billed hourly, at your discounted rate.
Managed IT Services
Related services
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Monitoring & Patch Management
We fix it on Sunday night so it doesn't break on Tuesday
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Documentation & Asset Management
Your IT, written down — and readable by you
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Guaranteed Scheduled Maintenance
A technician onsite on a schedule you can count on
Let's take IT off your plate.
A free onsite consultation: we assess your network and security, flag the risks we find, and show you exactly what it costs to fix them.